Question 1

Power is not on

Accepted Answer

• Power code is disconnected or power adapter’s line is plugged out.  Please check the connection of power code or power adapter.
• Power fuse is disconnected.  Please replace the power fuse.
• Contrast is adjusted at an incorrect level.  Adjust it using the light adjustment switch at the back of InBody.

Question 2

Result sheet is not printing, or the pages are not clear.

Accepted Answer

• Printer cable is disconnected. Please check the printer cables’ connection.
• Printer setup is incorrect. Please check it in SETUP mode.
• The number of pages to print is set to 0. Please check it in SETUP mode
•  It does not work if the connection with printer is not ready. Please reset the power.
• It is out of printer ink or toner. Please replace them.

Question 3

Result sheet is imbalanced.

Accepted Answer

• Result sheet paper is not inserted to the printer properly. Please check if the result sheet paper is inserted at the center.
• Print coordinate setup is not properly configured. Please check the printer setup in SETUP mode.
• Result sheet setup is not properly. Please check result sheet setup in SETUP mode.
• RCP is not proper. Please contact the printer manufacturing company.

Question 4

Test does not work.

Accepted Answer

• Your hands and feet are too dry to conduct the test due to keratins.  Please provide enough moisture to your hands and feet using our electrolyte tissue.
• Your posture is not proper for test.  Please refer to the posture recommended for test.
• Your feet and hands are not properly connected to the electrodes.  Please refer to the proper test method.
• Test is suspended temporarily due to external factors such as static electricity.  Please reset the power.

Question 5

Test result is not accurate.

Accepted Answer

• You submitted invalid private information. Please try again.
• Your posture is not proper for test.  Please check the recommended posture and try again.

Question 6

Reproduced test result is different.

Accepted Answer

• Your posture for measurement is not proper. Please check the recommended posture and try again.
• The test can be inaccurate after having exercise or therapy can be invalid due to instable condition of body composition. Please try again before exercise or therapy.
 • You can have different test results due to changes in the external environment.  Please try again.

Question 7

Screen is not clear to see.

Accepted Answer

• LCD screen’s contrast is adjusted in low level. Adjust it using the contrast adjustment switch at the back of InBody.

Question 8

Weight measurement is not working, or the weight measurement data is not accurate.

Accepted Answer

• Error occurred in the initial setup. Reset the power after turning off the power and remove any object on the step.
• Unit setup is not proper. Please check the unit setup in SETUP mode.
• InBody is not balanced. Please adjust the height of the InBody to balance it.
• Other objects such as carpet under the feet of the machine disturb weight measurement. Please remove the object.
• Temporarily the weight measurement data is invalid due to external factors. Please reset the power.

Question 9

Data transfer from Lookin’Body to InBody is not working.

Accepted Answer

• The InBody’s Lookin’Body setup is incorrect. Please refer to user manual, check if Lookin’Body is set up properly in SETUP mode.
• Lookin’Body’s communication port setup is incorrect. Please change the port in Lookin’Body’s SETUP.
• Communication cable that connects Inbody and PC is unplugged or damaged.  Please check each communication cable’s connection status.
• Lookin’Body communication cable is connected to incorrect port of InBody. Please check if it is properly connected.
• PC’s communication port is damaged. Please contact PC manufacturing company.

Question 10

Outer device cannot be connected.

Accepted Answer

• The InBody’s outer device setup is incorrect.  Please refer to user manual and check if it is set up correctly in SETUP mode.
• Communication cable that connects InBody and outer device is unplugged or damaged. Please check each communication cable’s connection status.
• Outer device communication cable is connected to an improper port of the InBody. Please check if it is connected properly.

Question 11

Machine does not play the sound.

Accepted Answer

• Machine is set up in mute mode. Please check the sound setup in SETUP mode.
• Machine is in silent mode. Please check the volume setup in QUICK mode.

Question 12

Button does not work on touch screen.

Accepted Answer

• Unit setup is incorrect. Please check the unit in QUICK mode.
• Touch screen’s location setup is not aligned. Please set up coordinates according to the following steps.
1. Turn off the power.
2. When you turn on the power, you will see self-adjustment screen.
3. Press the center of the screen until screen changes.
4. Press the center of + at the top of right side using stylus pen until you hear the sound.
5. Press the center of + at the bottom of left side using stylus pen until you hear the sound.
6. When the setup is properly set, power will be reset and self-adjustment screen will appear.

Question 13

Error message appears.

Accepted Answer

Error message (1) “Remove the object on the step.”
This message appears when you put an object on the step before warming-up is completed after power-on.  Remove the object from the step and turn on the power again.

Error message (2) “Your private information is not valid.”
 You provided invalid data in age and height section.  Please check the allowance range.

Error message (3) “Wipe your hands and feet with electrolyte tissues.”
This message appears when the contact between hands and feet with electrodes is not proper due to dry hands and feet or plenty of keratins that disturb the test.  Check your posture for measurement and try again after wiping your hands and feet with provided wet tissues.

Frequently asked questions