FAQS

• Your hands and feet are too dry to conduct the test due to keratins. Please provide enough moisture to your hands and feet using our electrolyte tissue.

• Your posture is not proper for test. Please refer to the posture recommended for test.

• Your feet and hands are not properly connected to the electrodes. Please refer to the proper test method.

• Test is suspended temporarily due to external factors such as static electricity. Please reset the power.

• Error occurred in the initial setup. Reset the power after turning off the power and remove any object on the step.

• Unit setup is not proper. Please check the unit setup in SETUP mode.

• InBody is not balanced. Please adjust the height of the InBody to balance it.

• Other objects such as carpet under the feet of the machine disturb weight measurement. Please remove the object.

• Temporarily the weight measurement data is invalid due to external factors. Please reset the power.

• The InBody’s Lookin’Body setup is incorrect. Please refer to user manual, check if Lookin’Body is set up properly in SETUP mode.

• Lookin’Body’s communication port setup is incorrect. Please change the port in Lookin’Body’s SETUP.

• Communication cable that connects Inbody and PC is unplugged or damaged. Please check each communication cable’s connection status. • Lookin’Body communication cable is connected to incorrect port of InBody. Please check if it is properly connected.

• PC’s communication port is damaged. Please contact PC manufacturing company.

• The InBody’s outer device setup is incorrect. Please refer to user manual and check if it is set up correctly in SETUP mode. • Communication cable that connects InBody and outer device is unplugged or damaged. Please check each communication cable’s connection status. • Outer device communication cable is connected to an improper port of the InBody. Please check if it is connected properly.

• Unit setup is incorrect. Please check the unit in QUICK mode. • Touch screen’s location setup is not aligned. Please set up coordinates according to the following steps.

1. Turn off the power.

2. When you turn on the power, you will see self-adjustment screen.

3. Press the center of the screen until screen changes.

4. Press the center of + at the top of right side using stylus pen until you hear the sound.

5. Press the center of + at the bottom of left side using stylus pen until you hear the sound.

6. When the setup is properly set, power will be reset and self-adjustment screen will appear.

Error message (1) “Remove the object on the step.”

This message appears when you put an object on the step before warming-up is completed after power-on. Remove the object from the step and turn on the power again. Error message (2) “Your private information is not valid.” You provided invalid data in age and height section. Please check the allowance range. Error message (3) “Wipe your hands and feet with electrolyte tissues.” This message appears when the contact between hands and feet with electrodes is not proper due to dry hands and feet or plenty of keratins that disturb the test. Check your posture for measurement and try again after wiping your hands and feet with provided wet tissues.

Frequently asked questions

Power is not on

Result sheet is not printing, or the pages are not clear.

Result sheet is imbalanced.

Test does not work.

Test result is not accurate.

Reproduced test result is different.

Screen is not clear to see.

Weight measurement is not working, or the weight measurement data is not accurate.

Data transfer from Lookin’Body to InBody is not working.

Outer device cannot be connected.

Machine does not play the sound.

Button does not work on touch screen.

Error message appears.